General Terms and Conditions

Last updated: 6 October 2026

These General Terms and Conditions apply to purchases made through www.modeflora.com. Please read them carefully before placing an order.

Nothing in these Terms excludes, restricts or replaces any mandatory consumer rights that apply to you under applicable law.

1. Seller information

Modeflora is operated by:

2. Scope of these Terms

These Terms apply to orders placed by customers through Modeflora's online store. Modeflora currently sells and delivers to customers in the United States and the United Kingdom.

By placing an order, you confirm that the information you provide is accurate and that you are legally capable of entering into the transaction.

If mandatory consumer law gives you rights that are more favourable than a provision in these Terms, the mandatory legal right takes priority.

3. Products and product information

We aim to provide clear and accurate descriptions, images, prices, available variants, sizing information and other relevant information for the products offered on Modeflora.

Where product-specific information is required to enable an informed purchase, including material or fibre-composition information where applicable, that information should be made available on the relevant product page before the order is placed.

Product colours may appear slightly different depending on your screen, device or display settings. Product dimensions and measurements may also be subject to reasonable manufacturing tolerances where applicable.

The product supplied must correspond to the product ordered, subject to any lawful and clearly disclosed variation.

If we discover a material error in a product description, price or availability before an order is accepted or dispatched, we may contact you to correct the issue or cancel the affected order and refund any amount already paid.

4. Prices

The price payable for a product is the price displayed for your order at checkout at the time the order is placed.

Any delivery charge, tax or other amount that Modeflora is required to collect from you will be shown or calculated as part of checkout where applicable.

We may change prices for future orders at any time. A price change does not affect an order that has already been accepted, except where applicable law permits correction of an obvious error.

5. Promotions and discounts

From time to time, Modeflora may offer discount codes, bundle offers or other promotions. Any conditions that apply to a promotion will be communicated with the relevant offer.

Unless otherwise stated, promotions cannot be combined with other offers. A promotion may be limited by product, order value, market, customer eligibility or promotional period.

Promotional prices and discount claims apply only while the relevant promotion is genuinely active and must not affect any mandatory consumer rights.

6. Placing an order

Before completing checkout, you will have the opportunity to review your selected products, variants, quantities, delivery information and total order amount and to correct errors where the checkout permits.

By completing the order through checkout, you are making an offer to purchase the selected products.

After you place an order, we will send an electronic confirmation to the email address provided during checkout. The confirmation will contain or provide access to the relevant order information.

We may refuse or cancel an order where reasonably necessary, for example where:

• A product is unavailable
• We cannot process or authorise payment
• The order contains an obvious pricing or technical error
• Fraudulent or unlawful activity is reasonably suspected
• We cannot deliver to the address provided
• We are legally prohibited from completing the transaction

If we cancel an order after payment has been received, we will refund the applicable amount to the original payment method used for the order.

7. Payment

Modeflora currently supports the following confirmed payment methods, subject to market, device, provider and transaction eligibility:

• Visa
• Mastercard
• Apple Pay
• Google Pay
• Shop Pay
• Diners Club
• Discover

The payment methods actually available for your specific order are the methods displayed at checkout.

Payment must be successfully authorised before an order can be fulfilled. Your bank, card issuer or payment provider may apply its own terms or independent currency-conversion or account-related charges where applicable.

For additional information, see our Payment Methods page.

8. Shipping and delivery

Modeflora currently offers standard shipping to the United States and the United Kingdom.

Standard shipping is currently provided free of charge for orders delivered within these markets, with no minimum order value for free standard shipping.

The confirmed order cutoff for normal processing is: 00:00 Pacific Standard Time (PST, UTC−08:00), Monday through Friday.

Orders received after the applicable cutoff begin progressing through the normal processing schedule on the next business day.

Our normal delivery schedule is:

• Processing time: 1–3 business days
• Transit time after dispatch: 6–12 business days
• Total estimated delivery time: 7–15 business days

Business days are Monday through Friday, excluding applicable public holidays.

Delivery times are estimates rather than guaranteed dates unless Modeflora expressly agrees to a specific guaranteed delivery date.

Circumstances outside our reasonable control, including carrier disruption, customs processing where applicable, weather events or incorrect delivery information, may affect delivery.

If a material delay occurs, contact info@modeflora.com. Any mandatory rights you have under applicable law concerning delayed or failed delivery remain unaffected.

Further information is available in our Shipping & Delivery policy.

9. Delivery address and risk

You are responsible for providing a complete and accurate delivery address when placing your order. Please review the address before completing checkout.

Where mandatory consumer law applies, responsibility for loss of or damage to the goods remains with Modeflora until the goods are delivered to you or to a person identified by you to receive them, except where applicable law provides otherwise.

For United Kingdom consumer purchases, the statutory exception concerning a carrier independently commissioned by the consumer applies where the legal conditions for that exception are met.

10. Cancelling or changing an order before dispatch

If you want to cancel or change an order before dispatch, contact info@modeflora.com as soon as possible and include your order number.

If the order has not reached a stage where dispatch can no longer reasonably be stopped, we will try to process the requested cancellation or change.

We cannot guarantee that an order can be amended or stopped after processing or dispatch has progressed.

If the order has already been dispatched, you may instead use the commercial return policy or statutory cancellation rights that apply to your purchase.

11. 30-day commercial return policy

In addition to any mandatory legal rights, Modeflora provides a 30-day commercial return period for eligible products.

The 30-day period begins on the day you receive your order.

For a change-of-mind return under this commercial policy, products should be returned in a condition that allows us to reasonably verify that they have not been used beyond what is necessary to inspect or try them.

Where possible, please retain original tags, accessories and packaging. Lack of original packaging alone does not remove any mandatory statutory rights.

Unless applicable law requires otherwise, the customer is responsible for the direct cost of returning an eligible change-of-mind item.

The designated return centre and full procedure are stated in our Return and Refund Policy.

12. United Kingdom statutory cancellation right

If you are a consumer in the United Kingdom and the statutory distance-selling cancellation right applies to your purchase, you generally have the right to cancel the contract without giving a reason within 14 days after receiving the goods.

Where multiple goods are ordered in one order but delivered on different days, or goods consist of multiple lots or pieces delivered separately, the statutory cancellation period may run from receipt of the final item, lot or piece as provided by applicable UK law.

You may notify us of your decision by using the process described on our UK Cancellation Rights page or by sending a clear statement to info@modeflora.com.

After notifying us of a valid cancellation, goods that you are responsible for returning generally must be sent back without undue delay and no later than a further 14 days.

Unless the law requires Modeflora to bear the return cost, you are responsible for the direct cost of returning goods following a change-of-mind cancellation where this has been properly disclosed.

Statutory exceptions may apply to certain products, including personalised goods, perishable goods and sealed goods that are not suitable for return for health-protection or hygiene reasons once unsealed, where the legal conditions for the relevant exception are met.

Sale or discounted products are not excluded from statutory cancellation or faulty-goods rights merely because they were sold at a reduced price.

13. Refunds

Approved refunds are processed back to the original payment method used for the order, unless another method is expressly agreed where legally permitted or applicable law requires otherwise.

Refunds are processed without undue delay and within any deadline required by applicable law.

For a UK statutory cancellation involving returned goods, Modeflora may withhold reimbursement until the goods have been received back or you provide evidence that they have been sent back, whichever occurs first, where permitted by law.

Where UK statutory cancellation rules require reimbursement of the original delivery charge, the reimbursement includes the amount corresponding to the least expensive common and generally acceptable standard delivery method offered for the original order.

Modeflora does not impose a refund fee where applicable law prohibits such a fee.

After Modeflora issues the refund, your bank, card issuer or payment provider may require additional processing time before the funds appear in your account.

14. Faulty, damaged, incorrect or misdescribed goods

The 30-day commercial return policy does not replace your rights where a product is faulty, damaged, incorrect, unsafe, not as described or otherwise non-conforming.

If there is a problem with a product, contact info@modeflora.com and include your order number and a description of the issue.

We may reasonably request photographs or other information where this helps us identify and resolve the problem, but such information will not be used to unlawfully restrict a mandatory consumer remedy.

Depending on the circumstances and applicable law, the available remedy may include repair, replacement, price reduction, refund or another legally required remedy.

Where a product is faulty, incorrect or otherwise non-conforming and applicable law requires the seller to bear the necessary return cost, Modeflora will not require the customer to bear that cost.

United Kingdom customers retain all mandatory rights under the Consumer Rights Act 2015 and other applicable UK consumer legislation.

Nothing in these Terms requires a customer to report a defect within 14 days as a condition of retaining statutory rights.

15. Inspection and diminished value

A customer may reasonably inspect or try a product to determine its nature, characteristics and functioning.

Where permitted by applicable law, an appropriate deduction may be made from a refund if the value of goods has been reduced by handling beyond what would reasonably be necessary to establish their nature, characteristics and functioning.

No deduction will be made where prohibited by applicable consumer law.

16. Refused, undeliverable and unclaimed parcels

If a parcel is returned because a delivery address was incorrect or incomplete, delivery was refused, or the parcel was not collected, contact us so the circumstances can be reviewed.

We do not automatically treat every refused, unclaimed or undeliverable parcel as non-refundable.

Any refund, reshipment or lawful cost deduction will depend on the circumstances and applicable law.

17. Lost or undelivered shipments

If tracking indicates that a shipment may be lost or your order has not arrived within the expected delivery period, contact info@modeflora.com.

We will investigate the shipment and provide the appropriate remedy where required by applicable law.

Modeflora does not require customers to wait a fixed 60-day period before a legitimate non-delivery issue can be investigated.

18. Complaints

If you have a complaint concerning an order, product or our service, contact:

info@modeflora.com

Please include your order number where relevant and enough information for us to identify and investigate the matter.

We will review complaints within a reasonable period. Nothing in our complaints process limits any mandatory consumer remedy.

19. Privacy

Personal information is processed in accordance with our Privacy Policy.

The Privacy Policy explains how information may be processed in connection with ordering, payments, delivery, customer service, email marketing, advertising, attribution and shipment tracking.

20. Intellectual property

Unless otherwise stated, content made available through Modeflora, including text, branding, photographs, graphics, page layouts and other protected materials, may be protected by intellectual-property rights belonging to Worldwide Apparel Group LLC, its licensors or other relevant rights holders.

You may use the website for personal shopping and other lawful personal purposes. Nothing in these Terms transfers ownership of intellectual-property rights to you.

21. Acceptable use of the website

You must not deliberately misuse the website, interfere with its operation, attempt unauthorised access to systems, use the website for fraud or unlawful activity, or introduce malicious software.

We may take reasonable measures to protect the website, customers and our systems from abuse, fraud or security threats.

22. Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence where such liability cannot lawfully be excluded, or liability arising from mandatory consumer rights.

For consumer purchases, we are not responsible for losses that were not reasonably foreseeable when the contract was made, except where applicable law provides otherwise.

We do not exclude liability for supplying goods that are faulty, not as described or otherwise fail to meet mandatory consumer standards.

23. Events outside reasonable control

We are not responsible for a delay or failure caused solely by circumstances genuinely outside our reasonable control to the extent permitted by applicable law.

This does not remove any mandatory rights you may have where goods are not delivered within an agreed or legally required period.

24. Changes to these Terms

We may update these Terms to reflect changes to our business, website, services, operational arrangements or applicable legal requirements.

The Terms applicable to a purchase are generally the version made available when the order was placed, except where a change is required by law or validly agreed with the customer.

25. Severability

If a provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be limited or removed only to the extent necessary.

The remaining provisions will continue to apply.

26. Governing law and consumer protection

These Terms and contracts concluded through Modeflora are governed by the laws applicable to Worldwide Apparel Group LLC in the United States, subject always to mandatory consumer protections that apply to you and cannot lawfully be excluded by agreement.

If you are a consumer in the United Kingdom, nothing in these Terms deprives you of mandatory protections available under applicable UK consumer law.

Consumers in the United States likewise retain mandatory rights available under applicable federal or state law.

Nothing in these Terms requires a consumer to bring a claim exclusively in a forum where applicable law gives that consumer the right to use another competent court or dispute-resolution route.

27. Contact

Questions concerning these Terms or an order can be sent to:

28. Related policies

• Shipping & Delivery
• Return and Refund Policy
• UK Cancellation Rights
• Payment Methods
• Privacy Policy
• Legal Notice
• Contact