General Terms and Conditions

Last updated: 3 September 2026

These General Terms and Conditions apply to purchases made through www.modeflora.com. Please read them carefully before placing an order.

Nothing in these Terms excludes or limits any mandatory consumer rights that apply to you under applicable law.

1. Seller information

Modeflora is operated by:

2. Scope of these Terms

These Terms apply to orders placed by customers through Modeflora's online store. Modeflora currently sells and delivers to customers in the United States and the United Kingdom.

By placing an order, you confirm that the information you provide is accurate and that you are legally capable of entering into a contract.

If mandatory consumer law gives you rights that are more favourable than a provision in these Terms, the mandatory legal right takes priority.

3. Products and product information

We aim to provide clear and accurate descriptions, images, prices, available variants and other relevant information for the products offered on Modeflora.

Product colours may appear slightly different depending on your screen, device or display settings. Product dimensions and measurements may also be subject to reasonable manufacturing tolerances where applicable.

The product supplied must correspond to the product ordered, subject to any lawful and clearly disclosed variation.

If we discover a material error in a product description, price or availability before an order is accepted or dispatched, we may contact you to correct the issue or cancel the affected order and refund any amount already paid.

4. Prices

The price payable for a product is the price displayed for your order at checkout at the time the order is placed.

Any delivery charge, tax or other charge that Modeflora is required to collect from you will be shown or calculated as part of the checkout process where applicable.

We may change prices for future orders at any time. A price change does not affect an order that has already been accepted, except where applicable law permits correction of an obvious error.

5. Promotions and discounts

From time to time, Modeflora may offer discount codes, bundle offers or other promotions. Any conditions that apply to a promotion will be communicated with the relevant offer.

Unless otherwise stated, promotions cannot be combined with other offers. A promotion may be limited by product, order value, market, customer eligibility or promotional period.

Promotional prices and discount claims apply only while the relevant promotion is genuinely active.

6. Placing an order

Before completing checkout, you will have the opportunity to review your selected products, variants, quantities, delivery information and total order amount and to correct errors where the checkout permits.

By completing the order through the checkout, you are making an offer to purchase the selected products.

After you place an order, we will send an electronic confirmation to the email address provided during checkout. The confirmation will contain or provide access to the relevant order information.

We may refuse or cancel an order where reasonably necessary, for example where:

• a product is unavailable;
• we cannot process the payment;
• the order contains an obvious pricing or technical error;
• fraudulent or unlawful activity is reasonably suspected;
• we cannot deliver to the address provided; or
• we are legally prohibited from completing the transaction.

If we cancel an order after payment has been received, we will refund the amount paid for the cancelled order or affected product to the original payment method.

7. Payment

Modeflora currently supports the following payment methods, subject to market, device, provider and transaction eligibility:

• Visa
• Mastercard
• Apple Pay
• Google Pay
• Shop Pay
• Diners Club
• Discover

The payment methods actually available for your specific order are the methods displayed at checkout.

Payment must be successfully authorised before an order can be fulfilled. Your bank, card issuer or payment provider may apply its own terms or independent currency-conversion charges where applicable.

For additional payment information, please see our Payment Methods page.

8. Shipping and delivery

Modeflora currently offers standard shipping to the United States and the United Kingdom.

Standard shipping is currently provided free of charge for orders delivered within these markets.

Our normal delivery schedule is:

• Processing time: 1–3 business days
• Transit time after dispatch: 6–12 business days
• Total estimated delivery time: 7–15 business days

Business days are Monday through Friday, excluding applicable public holidays.

Delivery estimates are estimates rather than guaranteed delivery dates unless we expressly agree otherwise. Circumstances outside our reasonable control, including carrier disruption, customs processing where applicable, weather events or incorrect delivery information, may affect delivery.

If a material delay occurs, please contact us at info@modeflora.com. Any rights you have under applicable law in relation to delayed or failed delivery remain unaffected.

Further information is available in our Shipping & Delivery policy.

9. Delivery address and risk

You are responsible for providing a complete and accurate delivery address when placing your order. Please review the address before completing checkout.

Where mandatory consumer law applies, responsibility for loss of or damage to the goods remains with us until the goods are delivered to you or to a person you have identified to receive them, except where applicable law provides otherwise.

10. Cancelling an order before dispatch

If you want to cancel an order before it has been dispatched, contact info@modeflora.com as soon as possible and include your order number.

If the order has not yet entered a stage where dispatch can no longer reasonably be stopped, we will cancel it and refund the applicable payment.

If the order has already been dispatched, you may instead use the return or statutory cancellation rights that apply to your purchase.

11. 30-day commercial return policy

In addition to any mandatory legal rights, Modeflora provides a 30-day commercial return period for eligible products.

The 30-day period begins on the day you receive your order.

For a change-of-mind return under this commercial policy, products should be returned in a condition that allows us to reasonably verify that they have not been used beyond what is necessary to inspect or try them.

Where possible, please retain original tags, accessories and packaging. Lack of original packaging alone does not remove any mandatory statutory rights that may apply.

Unless applicable law requires otherwise, the customer is responsible for the direct cost of returning an eligible change-of-mind item.

For the complete procedure, eligibility requirements and current return information, see our Return and Refund Policy.

12. United Kingdom statutory cancellation right

If you are a consumer in the United Kingdom and the statutory distance-selling cancellation right applies to your purchase, you generally have the right to cancel the contract without giving a reason within 14 days after receiving the goods.

You may notify us of your decision by sending a clear statement to info@modeflora.com.

After notifying us of a valid cancellation, you generally have a further 14 days to send the goods back.

Unless the law requires us to bear the return cost, you are responsible for the direct cost of returning goods following a change-of-mind cancellation where this has been properly disclosed to you.

Statutory exceptions may apply to certain products, including certain personalised goods, perishable goods and sealed goods that are not suitable for return for health-protection or hygiene reasons once unsealed, where the legal conditions for the exception are met.

Sale or discounted products are not excluded from statutory cancellation or faulty-goods rights merely because they were sold at a reduced price.

13. Refunds

Approved refunds are returned to the original payment method unless another method is expressly agreed or applicable law requires otherwise.

Modeflora processes applicable refunds within 14 days in accordance with the relevant return or cancellation procedure and applicable law.

For a UK statutory cancellation involving returned goods, we may withhold reimbursement until we have received the goods back or you provide evidence that they have been sent back, whichever occurs first, where permitted by law.

Where UK statutory cancellation rules require it, the refund will also include the amount paid for the least expensive standard delivery option offered for the original order.

Once a refund has been issued by us, your bank or payment provider may require additional time to display the funds in your account. That external processing time is outside our direct control.

14. Faulty, damaged, incorrect or misdescribed goods

The 30-day commercial return policy does not replace your rights where a product is faulty, damaged, incorrect, unsafe or not as described.

If there is a problem with a product, please contact info@modeflora.com and include your order number and a description of the issue. We may reasonably request photographs or other information where this helps us identify and resolve the problem, but such information will not be used to unlawfully restrict a mandatory consumer remedy.

Depending on the circumstances and applicable law, the available remedy may include a refund, repair, replacement, price reduction or another legally required remedy.

Where the product is faulty, incorrect or otherwise non-conforming and applicable law requires the seller to bear the necessary return cost, we will not require you to pay that cost.

United Kingdom customers retain all mandatory rights under the Consumer Rights Act 2015 and other applicable consumer legislation.

Nothing in these Terms requires a customer to report a defect within 14 days as a condition of retaining statutory rights.

15. Inspection and diminished value

A customer may reasonably inspect or try a product to determine its nature, characteristics and functioning.

Where permitted by applicable law, we may make an appropriate deduction from a refund if the value of goods has been reduced because they were handled beyond what would reasonably be necessary to inspect them.

This section does not allow deductions that are prohibited by applicable consumer law.

16. Refused, undeliverable and unclaimed parcels

If a parcel is returned because the delivery address was incorrect, incomplete, refused or the parcel was not collected, please contact us so that the circumstances can be reviewed.

We will not automatically treat every refused or undeliverable parcel as non-refundable. Any refund, reshipment or reasonable cost deduction will depend on the circumstances and applicable law.

17. Lost shipments

If tracking indicates that a shipment may be lost or if your order has not arrived within the expected delivery period, please contact us at info@modeflora.com.

We will investigate the shipment and provide an appropriate remedy where required. We do not require customers to wait a fixed 60-day period before a legitimate non-delivery issue can be addressed.

18. Complaints

If you have a complaint about an order, product or our service, contact:

info@modeflora.com

Please include your order number where relevant and enough information for us to investigate the issue.

We will review complaints within a reasonable period and communicate with you about the outcome or any further information required.

19. Privacy

Personal information is processed in accordance with our Privacy Policy.

The Privacy Policy explains how information may be processed in connection with ordering, payments, delivery, customer service, marketing, advertising, attribution and shipment tracking.

20. Intellectual property

Unless otherwise stated, content made available through Modeflora, including text, branding, graphics, page layouts and other protected material, may be protected by intellectual-property rights belonging to Worldwide Apparel Group LLC, its licensors or other relevant rights holders.

You may use the website for personal shopping and other lawful personal purposes. Nothing in these Terms transfers ownership of intellectual-property rights to you.

21. Acceptable use of the website

You must not deliberately misuse the website, interfere with its operation, attempt unauthorised access to systems, use the website for fraud or unlawful activity, or introduce malicious software.

We may take reasonable measures to protect the website, customers and our systems from abuse, fraud or security threats.

22. Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence where such liability cannot lawfully be excluded, or liability arising from mandatory consumer rights.

For consumer purchases, we are not responsible for losses that were not reasonably foreseeable when the contract was made, except where applicable law provides otherwise.

We do not exclude liability for supplying goods that are faulty, not as described or otherwise fail to meet mandatory consumer standards.

23. Events outside reasonable control

We are not responsible for a delay or failure caused solely by circumstances genuinely outside our reasonable control to the extent permitted by applicable law.

This does not remove any mandatory rights you may have if goods are not delivered within a legally required or agreed period.

24. Changes to these Terms

We may update these Terms to reflect changes to our business, website, services or applicable legal requirements.

The Terms that apply to your purchase are generally the version made available when your order was placed, except where a change is required by law or validly agreed with you.

25. Severability

If a provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be limited or removed only to the extent necessary.

The remaining provisions will continue to apply.

26. Governing law and consumer protection

These Terms and contracts concluded through Modeflora are governed by the laws applicable to Worldwide Apparel Group LLC in the United States, subject always to any mandatory consumer protections that apply to you and cannot lawfully be excluded by agreement.

If you are a consumer in the United Kingdom, nothing in these Terms deprives you of mandatory protections available to you under applicable UK consumer law.

Likewise, consumers in the United States retain any mandatory rights available under applicable federal or state law.

Nothing in these Terms requires a consumer to bring a claim exclusively in a forum where applicable law gives the consumer the right to use another competent court or dispute-resolution route.

27. Contact

Questions concerning these Terms or an order can be sent to:

28. Related policies

• Shipping & Delivery
• Return and Refund Policy
• Cancellation / Right of Withdrawal
• Payment Methods
• Privacy Policy
• Legal Notice
• Contact