Shipping & Delivery

Modeflora currently delivers orders to:

• United States
• United Kingdom

Orders can only be delivered to destinations that are available during checkout. If a country or delivery destination cannot be selected at checkout, we currently do not offer delivery to that destination.

Standard shipping is free for orders delivered within the United States and the United Kingdom.

There is currently no minimum order value required for free standard shipping.

Any delivery charge payable to Modeflora will be displayed before you complete your order.

After your order has been successfully placed and payment has been authorised, normal order processing takes:

1–3 business days

Processing includes preparing the order for dispatch.

Orders placed outside business days begin progressing through the normal processing schedule on the next applicable business day.

After your order has been processed and dispatched, the estimated transit time is:

6–12 business days

Transit time refers to the period between dispatch and delivery and is separate from the processing period described above.

Our normal total estimated delivery time is:

7–15 business days

This estimate consists of:

• Processing: 1–3 business days
• Transit after dispatch: 6–12 business days
• Total estimated delivery: 7–15 business days

Business days are Monday through Friday, excluding applicable public holidays.

Delivery times are estimates rather than guaranteed delivery dates unless Modeflora expressly agrees to a specific guaranteed delivery date with you.

After your order has been dispatched and tracking information becomes available, tracking details will be sent to the email address associated with your order.

You can track your shipment through our Track Your Order page.

Tracking information may not update immediately after dispatch. If tracking has recently been created, please allow the carrier's system reasonable time to register the first movement.

Although most orders should arrive within the estimated delivery period, circumstances outside our reasonable control can occasionally affect transportation or delivery.

Examples may include:

• carrier or transport disruption;
• severe weather or other exceptional events;
• customs or border processing where applicable;
• public holidays;
• incorrect or incomplete delivery information; or
• other unexpected logistical disruptions.

A delay does not remove any mandatory rights you may have under applicable consumer law.

If your order is substantially delayed or has not arrived within the expected delivery period, please contact us at info@modeflora.com.

Please check your delivery address carefully before completing your order.

If you notice an error after ordering, contact info@modeflora.com as soon as possible and include your order number and the correct address.

We will try to update the address where operationally possible, but we cannot guarantee that an address can be changed once an order has entered processing or has already been dispatched.

If an order is returned or cannot be delivered because the customer supplied an incorrect or incomplete address, we will review the circumstances and any reshipment, refund or reasonable cost treatment in accordance with applicable law.

Free shipping refers to the delivery charge applied by Modeflora and does not itself remove taxes, customs duties or other government charges that may apply to an international shipment.

Depending on the destination, value of the order and applicable law, taxes or import charges may apply. Where an amount is collected by Modeflora as part of your purchase, it will be reflected in the checkout process as applicable.

Charges imposed independently by customs authorities, government agencies, carriers or other third parties may be subject to their own rules.

If tracking indicates that your shipment may be lost, or if your order has not arrived within the expected delivery period, please contact:

info@modeflora.com

Please include your order number so that we can investigate the shipment.

Where a parcel is confirmed as lost or where applicable law otherwise requires a remedy for non-delivery, we will provide the appropriate remedy, which may include replacement or refund depending on the circumstances and your applicable legal rights.

Customers are not required to wait a fixed 60-day period before a legitimate non-delivery issue can be investigated or remedied.

If an item arrives damaged, please contact us at info@modeflora.com and provide your order number and details of the problem.

We may reasonably request photographs of the item and packaging where they help us investigate shipping damage.

Depending on the circumstances and applicable law, the appropriate remedy may include a replacement, refund or another legally required remedy.

We do not restrict customers to a replacement-only remedy where applicable consumer law gives them a different mandatory remedy.

If tracking shows your parcel as delivered but you cannot locate it, we recommend first checking:

• the delivery address shown on your order;
• any safe place around the delivery location;
• whether another member of your household or another authorised person accepted the parcel; and
• any delivery information provided by the carrier.

If the parcel still cannot be located, contact info@modeflora.com so that the delivery can be investigated.

An order is not automatically considered non-refundable merely because a delivery was refused, unclaimed or returned as undeliverable.

We will review the circumstances and apply the appropriate refund, reshipment or lawful cost treatment. Any deduction will only be made where permitted by applicable law.

Where applicable consumer law provides protection against loss or damage during delivery, responsibility for the goods remains with Modeflora until they are delivered to you or another person you have identified to receive them, except where applicable law provides otherwise.

Nothing in this policy transfers shipping risk to you earlier than mandatory consumer law permits.

Modeflora offers a 30-day commercial return period for eligible products.

Return conditions, the designated return address, return shipping costs, refunds and the additional statutory rights available to United Kingdom customers are explained in our Return and Refund Policy.

Where a refund is due because an order has been cancelled, lost, not delivered or otherwise qualifies for reimbursement, the refund will be processed in accordance with applicable law and the relevant circumstances.

Modeflora processes applicable refunds within 14 days as set out in our Return and Refund Policy.

After the refund has been issued by Modeflora, your bank or payment provider may require additional time before the funds appear in your account.

Customers in the United Kingdom retain all mandatory delivery, cancellation, refund and product-conformity rights available under applicable UK consumer law.

Nothing in this Shipping & Delivery policy is intended to reduce or exclude those rights.

If you have a question about delivery or an existing shipment, contact:

Email: info@modeflora.com

Please include your order number when contacting us about an existing order.

Modeflora is operated by:

Worldwide Apparel Group LLC
2106 House Avenue, Suite 614
Cheyenne, Wyoming 82001
United States