Orders are typically delivered within 7–15 business days. In rare cases, delays may occur due to holidays or courier processing times. Within 3 days of placing your order, you will receive a tracking link via email. This same link will be updated with full tracking information so you can keep an eye on your package's journey.

You can track your order using the progress tracking link sent to you via email as soon as your order is being processed. We recommend checking your tracking link regularly for the latest delivery updates before reaching out to customer service.

Tracking updates can occasionally take a bit of time as packages move through the courier's network. We recommend waiting up to 48 hours for the next tracking update before contacting customer service.

During peak periods, courier processing and transit times may occasionally take longer than estimated. We recommend checking your tracking link regularly for the latest updates before contacting customer service.

If your order has not arrived within the estimated delivery window, we recommend waiting an additional 24 hours before contacting customer service. The latest delivery updates are always available via your tracking link.

Once your package has been shipped, any changes to the delivery can be made directly with the courier using your tracking link. Our customer service team is also available should you need extra assistance with this.

Orders can be modified up to 1 hour after they are placed. Please contact customer service as soon as possible and include your order number in your message. After this timeframe, changes may no longer be possible. Please reach out to customer service quickly to discuss the available options.

If a delivery attempt is missed, the courier may try to redeliver, hold your package for pickup, or offer alternative delivery options. Please check your tracking link for the latest delivery updates and instructions from the carrier.

Please first check safe drop-off locations around your property, household members, neighbors, and any reception areas. Some deliveries may also be marked as delivered shortly before actual physical drop-off. If your package remains missing after 48 hours, please contact customer service.

If your package appears to be lost in transit, our customer service team will work with you and the courier to investigate the shipment. We will find the best possible solution to ensure you receive your order, even if it means sending a replacement package.

Depending on stock locations and logistical processing, some orders may be shipped in multiple packages. Remaining items usually arrive within 1-3 business days after the first delivery. Please check your tracking updates before contacting customer service.

Some products may be shipped separately depending on stock location and logistics. Tracking updates for additional packages will be provided when you use your order number and email address to track your parcel via the link we sent you.

Packages may be returned to the sender due to failed delivery attempts, incomplete address details, or if the package was not collected within the courier's designated timeframe. Once a package is returned, our customer service team will notify you regarding the next available steps.

Once an order has been shipped, delivery times are managed directly by the courier. While we are happy to assist you wherever possible, we cannot expedite packages that are already in transit.

We currently offer free standard shipping within the United States and United Kingdom.

We currently only ship to addresses within the United States and United Kingdom.

Refused deliveries are non-refundable. If you no longer want your order, you must accept the delivery and contact customer service to arrange the next steps for a return.

Returns can be requested within 30 days of receiving your order and, if eligible, arranged through customer service. Please note that return shipping is at your own expense unless the received item is defective or incorrect. Our return facility is located in China, which means return costs may vary depending on the size and weight of the items you wish to send back. We highly recommend carefully checking all sizing information and product measurements before placing your order to minimize the need for returns. If you have any questions or concerns regarding returning your order, please contact our customer service team.

Once approved, it can take up to 14 business days for the refund to appear back on your original payment method, depending on your financial institution.

We highly recommend reviewing all sizing information carefully before placing your order. However, if your order arrives and you experience any issues, please contact our customer service team, and they will be happy to assist you.

Refused deliveries are non-refundable. If you no longer want your order, you must accept the delivery and contact customer service to arrange the next steps for a return.

Please contact our customer service team and we will guide you through the next available steps based on your order details.

Orders can be modified up to 1 hour after they are placed. Please contact customer service as soon as possible and include your order number in your message. After this timeframe, changes may no longer be possible. Please reach out to customer service quickly to discuss the available options.

Please check your junk or spam folder first. If you still cannot find your order confirmation, please contact customer service using the same email address you provided at checkout.

Orders may occasionally be canceled due to stock availability, payment verification issues, billing discrepancies, or failed security checks. If payment was already processed, a full refund will be automatically issued to your original payment method. Please allow up to 14 days for the funds to reflect in your account.

We accept Visa, Mastercard, Discover, Diners Club, Shop Pay, Apple Pay and Google Pay. The available payment methods will always be displayed at checkout.

A size guide is available on each product page to help you find your best fit before ordering. If you notice that any information is missing or if you require additional support with sizing, please get in touch with our support team, and we will be happy to help.

If you are between two sizes, we generally recommend choosing the larger size, unless stated otherwise on the product page.

For detailed information regarding product materials and composition, please contact customer service before placing your order. You may reach them out at info@modeflora.com.

Care instructions can be found on the care label attached to your item. Following these guidelines carefully will help maintain the quality and longevity of your purchase.

While we make every effort to display colors as accurately as possible, slight variations may occur due to screen settings and lighting conditions.

Please ensure that the code was entered correctly, that you are using the same email address the promotion was originally sent to, that no other promotion or automatic discount is already active at checkout, and that the code has not expired. Only one discount code can be applied per order unless specified otherwise.

Promotional codes can only be applied during checkout while they are valid and before the order is finalized. Unfortunately, we cannot apply discount codes manually once checkout is complete.

Certain promotions may exclude sale or discounted items. Please review the terms and conditions of the promotion for full details.

Please contact our customer service team within 48 hours of delivery, providing your order number along with clear photos of the item and, if possible, photos of the packaging. Please do not return any items until you have received confirmation from our customer service team.

Please contact our customer service team within 48 hours of delivery and include clear photos of the issue so we can investigate the matter further.

Please contact customer service with your order number and a photo of the item you received. Our team will review the issue and work to get your correct order to you as quickly as possible.

Our current response time is within 24 hours. During product launches, promotions, and peak seasons, response times may occasionally be slightly longer.

Our team answers all inquiries in the order they are received. To help us respond as quickly as possible, we recommend avoiding sending multiple follow-up emails, as this can reset your position and increase wait times in our support queue.

We recommend checking your tracking link for the latest updates first. If your order has exceeded the estimated delivery timeframe, if the tracking has not updated for more than 48 hours, or if your package has not arrived after the recommended extra waiting window, please reach out to our customer service team and include your order number in your message.