Frequently Asked Questions

After completing checkout, you should receive an order confirmation at the email address used for your purchase. If you do not see it, please check your spam or junk folder.

If you still cannot find the confirmation, contact info@modeflora.com.

Contact us as soon as possible at info@modeflora.com.

If dispatch can still reasonably be stopped, we will try to make the requested change or cancellation. Once an order has been dispatched, the applicable return or statutory cancellation process can be used instead.

Contact us as soon as possible if you notice an error in your delivery address. We will try to update it where operationally possible.

An address change cannot be guaranteed once the order has entered processing or has already been dispatched.

Modeflora currently delivers to the United States and the United Kingdom.

Yes. Standard shipping is currently free for orders delivered within the United States and the United Kingdom.

There is currently no minimum order value for free standard shipping.

• Processing: 1-3 business days
• Transit after dispatch: 6-12 business days
• Total estimated delivery: 7-15 business days

Business days are Monday through Friday, excluding applicable public holidays.

Tracking information becomes available after your order has been dispatched.

You can track your shipment through our Track Your Order page.

Tracking systems do not always update immediately after dispatch or between carrier scans.

If your tracking remains unchanged for an unusual period or the normal delivery window has passed, contact us with your order number.

If your order has exceeded the estimated 7-15 business day delivery period, contact info@modeflora.com.

Please check:

• the delivery address on your order;
• safe places around the delivery location;
• whether another household member or authorised person accepted it; and
• any delivery notes provided by the carrier.

If the parcel still cannot be located, contact us so that the delivery can be investigated.

Contact us with your order number if tracking indicates that a parcel may be lost. We will investigate the shipment.

Where a parcel is confirmed lost or applicable law otherwise requires a remedy, an appropriate refund or replacement will be provided depending on the circumstances.

Modeflora provides a 30-day commercial return period for eligible products. The period begins when you receive your order.

Full conditions are available in our Return and Refund Policy.

Returns must be sent to the designated Modeflora return centre:

This return centre is different from the registered business address of Worldwide Apparel Group LLC.

For a normal change-of-mind return, the direct return shipping cost is normally paid by the customer unless applicable law requires otherwise.

Return shipping costs can vary depending on the carrier, parcel size, weight and country of departure.

Where an item is faulty, incorrect or otherwise non-conforming and applicable law requires Modeflora to bear the necessary return cost, you will not be required to pay that cost.

Applicable refunds are processed by Modeflora within 14 days in accordance with the relevant return or cancellation procedure and applicable law.

Refunds are normally sent to the original payment method. Your bank or payment provider may require additional time before the funds appear in your account.

No. Modeflora does not charge a restocking fee for eligible returns.

Contact info@modeflora.com and include your order number and a description of the issue.

Depending on the circumstances and applicable law, the appropriate remedy may include a refund, replacement, repair, price reduction or another legally required remedy.

Where UK statutory distance-selling cancellation rights apply, a UK consumer generally has 14 days after receiving the goods to notify us of the decision to cancel.

After notifying us, the goods generally need to be sent back within a further 14 days.

• Visa
• Mastercard
• Apple Pay
• Google Pay
• Shop Pay
• Diners Club
• Discover

Payment availability can depend on your market, device, browser and transaction eligibility. The payment methods actually available for your order are those displayed at checkout.

Some payment methods, particularly digital wallets, depend on your market, device, browser and checkout eligibility. If an option does not appear, select one of the methods shown at checkout.

The amount payable to Modeflora is shown before you complete checkout.

Your bank, card issuer or payment provider may independently apply currency conversion, foreign transaction or other account-related charges. These are not charges imposed by Modeflora.

Check the relevant product page for the size information available for that specific item. Sizing may differ between products.

Review the measurements and fit information provided on the product page. We do not guarantee that one general sizing recommendation will be correct for every item.

Product-specific material or composition information should be checked on the relevant product page where provided.

If important information appears to be missing or unclear, contact info@modeflora.com before ordering.

Email us at info@modeflora.com.

You can also use our Contact page.

Modeflora is operated by:

Worldwide Apparel Group LLC
2106 House Avenue, Suite 614
Cheyenne, Wyoming 82001
United States

This business address is not the product return address.