Frequently Asked Questions

After completing checkout, you should receive an order confirmation at the email address used for your purchase. If you do not see it, please check your spam or junk folder.

If you still cannot find the confirmation, contact info@modeflora.com.

Contact us as soon as possible at info@modeflora.com.

If dispatch can still reasonably be stopped, we will try to make the requested change or cancellation. We cannot guarantee that an order can be changed or stopped once processing or dispatch has progressed.

Once an order has been dispatched, the applicable return process or, for eligible United Kingdom consumers, statutory cancellation rights may be used instead.

Contact us as soon as possible if you notice an error in your delivery address. We will try to update the address where operationally possible.

An address change cannot be guaranteed after an order has entered processing or has already been dispatched.

Modeflora currently delivers to the United States and the United Kingdom.

A destination must be available for selection during checkout before an order can be placed for that destination.

Yes. Standard shipping is currently free for orders delivered within the United States and the United Kingdom.

There is currently no minimum order value for free standard shipping.

The confirmed order cutoff for normal processing is 00:00 Pacific Standard Time (PST, UTC−08:00), Monday through Friday.

Orders received after the applicable cutoff begin progressing through the normal processing schedule on the next business day.

Business days are Monday through Friday, excluding applicable public holidays.

• Processing: 1–3 business days
• Transit after dispatch: 6–12 business days
• Total estimated delivery: 7–15 business days

Business days are Monday through Friday, excluding applicable public holidays.

Delivery estimates are not guaranteed delivery dates unless Modeflora expressly agrees to a specific guaranteed date.

Tracking information becomes available after your order has been dispatched.

You can track your shipment through our Track Your Order page.

Tracking systems do not always update immediately after dispatch or between carrier scans.

If tracking remains unchanged for an unusual period or your normal delivery window has passed, contact us with your order number.

If your order has exceeded the normal 7–15 business day estimated delivery period, contact info@modeflora.com.

Please include your order number so we can identify and investigate the shipment.

Please check:

• The delivery address on your order
• Safe places around the delivery location
• Whether another household member or authorised person accepted it
• Any delivery information provided by the carrier

If the parcel still cannot be located, contact us so that the delivery can be investigated.

Contact us with your order number if tracking indicates that a parcel may be lost. We will investigate the shipment.

Where a parcel is confirmed as lost or applicable law otherwise requires a remedy for non-delivery, the appropriate remedy may include a refund or replacement depending on the circumstances and applicable consumer rights.

Modeflora provides a 30-day commercial return period for eligible products. The period begins when you receive your order.

This commercial return period is separate from any statutory rights that may apply to your purchase.

Full conditions are available in our Return and Refund Policy.

Returns must be sent to the designated Modeflora return centre:

This return centre is different from the registered business address of Worldwide Apparel Group LLC.

Please review the Return and Refund Policy before sending your parcel.

For an ordinary change-of-mind return, the direct cost of returning the goods is paid by the customer where this is permitted by applicable law and has been properly disclosed.

Return shipping costs can vary according to the carrier, parcel size, weight and country from which the parcel is sent.

Where goods are faulty, incorrect or otherwise non-conforming and applicable law requires Modeflora to bear the necessary return cost, you will not be required to bear that cost.

Refund timing depends on the reason for the refund and the applicable return or cancellation procedure.

Where a statutory 14-day reimbursement period applies, Modeflora will process the reimbursement within the applicable legal deadline. For returned goods, applicable law may allow reimbursement to be withheld until the goods are received back or you provide evidence that they have been sent back.

Refunds are processed back to the original payment method used for the order, unless a different method is expressly agreed where legally permitted.

After Modeflora issues the refund, your bank or payment provider may require additional processing time before the funds appear in your account.

No. Modeflora does not charge a restocking fee for eligible returns.

Contact info@modeflora.com and include your order number and a description of the issue.

Depending on the circumstances and applicable law, available remedies may include repair, replacement, price reduction, refund or another legally required remedy.

The commercial 30-day change-of-mind return conditions do not replace mandatory rights that apply to faulty, damaged, incorrect or otherwise non-conforming goods.

Where UK statutory distance-selling cancellation rights apply, a UK consumer generally has 14 days after receiving the goods to notify Modeflora of the decision to cancel.

If one order contains multiple goods delivered on different days, the applicable cancellation period may run from receipt of the last item, as provided by UK law.

After notifying Modeflora of cancellation, goods that the customer is responsible for returning generally need to be sent back without undue delay and no later than a further 14 days.

See our UK Cancellation Rights page for the applicable process.

Modeflora's confirmed payment methods include:

• Visa
• Mastercard
• Apple Pay
• Google Pay
• Shop Pay
• Diners Club
• Discover

Payment availability may depend on your market, device, browser and transaction eligibility. The payment methods actually available for your specific order are those displayed at checkout.

Certain payment methods, particularly digital wallets, can depend on market, device, browser or checkout eligibility.

If an option does not appear, please select one of the payment methods actually displayed for your order at checkout.

These methods are not part of Modeflora's currently confirmed payment configuration.

The payment methods available for your particular order are always the methods shown at checkout.

The amount payable to Modeflora is displayed before you complete checkout.

Your bank, card issuer or payment provider may independently charge currency-conversion, foreign-transaction or other account-related fees. These are not charges imposed by Modeflora.

Check the relevant product page for size information and measurements available for that specific item. Sizing can differ between products.

Product-specific measurements should be used in preference to assuming that a general size recommendation applies to every item.

Review the measurements and fit information shown for the individual product.

Modeflora does not guarantee that a general sizing recommendation will produce the same fit for every product.

Product-specific material and, where applicable, fibre-composition information is provided on the relevant product page so that you can review that information before placing an order.

Please use the information shown for the specific product rather than assuming that another product has the same composition.

Email us at info@modeflora.com.

You can also use our Contact page.

If your question concerns an existing order, please include your order number so we can identify the purchase more efficiently.

Modeflora is operated by:

This registered business address is not the product return address.

Product returns must be sent to the designated return centre stated in our Return and Refund Policy.