Right of Withdrawal

1. Cancellation period

For a normal contract for the sale of goods, the cancellation period generally expires 14 days after the day on which you, or a person nominated by you other than the carrier, receives the goods.

If goods from the same order are delivered separately, the period generally runs from the day after you receive the last relevant item.

You do not need to give a reason for exercising a valid statutory cancellation right.

2. How to cancel

To exercise your cancellation right, you must inform us of your decision before the applicable cancellation period expires.

You can do this by:

• using the online cancellation form below; or
• sending a clear cancellation statement to info@modeflora.com.

You are not required to use any particular wording as long as your statement clearly communicates your decision to cancel the contract.

Exercising a valid statutory cancellation right is not subject to discretionary customer-service approval.

3. Online cancellation form

You can use this form to send Modeflora a clear notice that you wish to cancel your purchase.

Fields marked with * are required. Your order number is helpful for identifying the purchase but is not presented as a legal condition for exercising a valid cancellation right.

For your records, we recommend keeping a copy or screenshot of your submitted cancellation notice.

Personal information submitted through this form is used to identify and process your request. See our Privacy Policy for more information.

4. Returning goods after cancellation

After notifying Modeflora that you are cancelling, UK customers exercising the applicable statutory cancellation right generally have a further 14 days to send the goods back.

Returns should be sent to the designated Modeflora return centre:

This return centre is different from the registered business address of Worldwide Apparel Group LLC.

We recommend using a trackable return method and retaining evidence that the goods were sent.

5. Return shipping costs

For a statutory change-of-mind cancellation, the customer is responsible for the direct cost of returning the goods where applicable law permits this and where the customer has been properly informed of that responsibility.

Because Modeflora's designated return centre is located in China, the return cost can vary depending on the carrier, parcel size, weight and country from which the goods are sent.

This does not apply in the same way where goods are faulty, incorrect, damaged or otherwise fail to conform to the contract and applicable law requires Modeflora to bear the relevant return costs.

6. Refund after cancellation

Where a statutory cancellation is valid, Modeflora will provide the reimbursement required by applicable law.

For UK distance sales involving goods, reimbursement may be withheld until we have received the goods back or you provide evidence that you sent them back, whichever occurs first where the law allows this.

The applicable refund will be made without undue delay and no later than 14 days after the relevant statutory refund trigger.

Refunds are normally made using the same payment method used for the original transaction unless another method is validly agreed.

Where required by UK law, the refund also includes the cost of the least expensive standard delivery option offered for the original order. Modeflora currently provides free standard shipping to the United Kingdom, so there is normally no standard outbound shipping charge to reimburse.

Additional amounts paid for an enhanced or express delivery method do not have to be reimbursed beyond the cost of the standard option where applicable law permits this.

7. Handling and diminished value

You may inspect or try an item in a way that would reasonably be permitted in a physical shop.

Where permitted by law, Modeflora may make an appropriate deduction from the reimbursement if the value of the goods has been reduced because they were handled beyond what was reasonably necessary to establish their nature, characteristics and functioning.

A deduction is not made merely because an item was removed from its packaging or reasonably tried on.

8. Exceptions

A statutory cancellation right does not apply in every circumstance. Genuine legal exceptions may include, among others:

• goods made to your specifications or clearly personalised;
• goods that deteriorate or expire rapidly; and
• sealed goods that are not suitable for return for health-protection or hygiene reasons where the seal has been broken after delivery and the relevant legal conditions are satisfied.

Modeflora does not automatically exclude a product merely because it was discounted, sold during a promotion, is footwear, swimwear, underwear or an accessory. A statutory exception must actually apply to the specific product and circumstances.

9. Standard model cancellation form

If you prefer not to use the online form above, you may use the model wording below and send it to info@modeflora.com.

Use of this model form is optional. Any other clear statement communicating your decision to cancel can also be valid where the statutory requirements are satisfied.

10. Our 30-day commercial return policy

In addition to applicable statutory rights, Modeflora provides a 30-day commercial return period for eligible products.

This additional commercial return period does not reduce the statutory rights described on this page.

Full details are available in our Return and Refund Policy.

11. United States customers

The UK statutory cancellation procedure described above applies to qualifying United Kingdom distance sales.

Customers in the United States can use Modeflora's 30-day commercial return policy together with any mandatory rights available under applicable federal or state law.

12. Contact and legal operator

For questions about cancellation or returns:

Email: info@modeflora.com

Modeflora is operated by:

The business address above is not the product return address.