Return and Refund Policy

Modeflora provides a voluntary 30-day commercial return period for eligible products.

The 30-day period begins on the day you receive your order.

For an ordinary change-of-mind return under this commercial policy, the item should:

• Not have been worn beyond what is reasonably necessary to try it on
• Not have been washed, altered or intentionally damaged
• Be returned with original tags where reasonably possible
• Include accessories or components originally supplied with the item

Original packaging should be used where reasonably possible. However, lack of original packaging alone does not remove any mandatory statutory rights that may apply to your purchase.

If you want to return an item, you may contact us at info@modeflora.com and include your order number so that we can identify the return.

Contacting us can help with processing, but ordinary eligible returns are not dependent on the return address being withheld until customer-service approval.

The designated return address is published in section 3 below.

We strongly recommend using a trackable shipping service and keeping your shipping receipt or other evidence of return until your refund has been completed.

Product returns must be sent to the designated Modeflora return centre:

For an ordinary voluntary change-of-mind return, the direct cost of returning the product is paid by the customer where this is permitted by applicable law and has been properly disclosed.

Because the designated return centre is located in China, return shipping costs can vary depending on your country, chosen carrier, parcel size, parcel weight and shipping service.

We recommend checking the expected return shipping cost with your chosen carrier before sending the parcel.

If an item is faulty, damaged, incorrect or otherwise non-conforming and applicable law requires the seller to bear the necessary return cost, Modeflora will not require you to bear that cost.

Once a returned item has been received, we may inspect it to confirm its condition and determine the applicable refund.

Approved refunds are processed without undue delay and within any deadline required by applicable law or the relevant return procedure.

Where a 14-day statutory reimbursement period applies, the applicable 14-day deadline will be calculated in accordance with the relevant legal rules.

Refunds are processed back to the original payment method used for the order, unless another method is expressly agreed where legally permitted or applicable law requires otherwise.

After Modeflora issues a refund, your bank, card issuer or payment provider may require additional processing time before the funds appear in your account.

Modeflora does not charge a restocking fee for eligible returns.

If you are a consumer in the United Kingdom and your purchase qualifies for statutory distance-selling cancellation rights, you generally have the right to cancel the contract without giving a reason within 14 days after receiving the goods.

Where one order contains multiple goods delivered on different days, or goods consisting of multiple lots or pieces delivered separately, the statutory period may run from receipt of the final item, lot or piece as provided by applicable UK law.

To exercise the cancellation right, you must communicate a clear statement of your decision within the applicable cancellation period.

You can do this by emailing info@modeflora.com or by using the process described on our UK Cancellation Rights page.

After notifying Modeflora of a qualifying cancellation, goods that you are responsible for returning generally must be sent back without undue delay and no later than a further 14 days.

Where Modeflora has not offered to collect the goods, reimbursement may be withheld until we receive the goods back or you provide evidence that the goods have been sent back, whichever occurs first, where permitted by law.

Reimbursement following a qualifying UK statutory cancellation will be made using the same payment method used for the original transaction unless you expressly agree otherwise.

Where required by UK law, reimbursement also includes the amount paid for the least expensive common and generally acceptable standard delivery option offered for the original purchase.

If you chose a more expensive delivery option, such as enhanced or express delivery, Modeflora does not have to reimburse the additional amount above the cost of the standard delivery option where the law permits this.

Where UK statutory cancellation rules apply, you may inspect or try an item only to the extent reasonably necessary to establish its nature, characteristics and functioning.

This is generally comparable to the type of inspection that could reasonably be carried out in a physical shop.

Where permitted by applicable law, Modeflora may make an appropriate deduction if the value of goods has been reduced by handling beyond what was reasonably necessary.

No diminished-value deduction will be applied where applicable law does not permit it.

Certain goods may be excluded from a statutory change-of-mind cancellation right where a specific legal exception genuinely applies.

Examples can include:

• Goods made to your specifications or clearly personalised
• Goods that deteriorate or expire rapidly
• Sealed goods unsuitable for return for health-protection or hygiene reasons once unsealed, where the legal conditions are satisfied

We do not automatically exclude a product merely because it was discounted, sold during a promotion, is swimwear, underwear, footwear, jewellery or an accessory.

A statutory exception must genuinely apply to the specific product and circumstances.

The 30-day commercial change-of-mind return period does not replace your legal rights where a product is faulty, damaged, incorrect, unsafe, not as described or otherwise non-conforming.

If you receive a product with a problem, contact info@modeflora.com and include your order number and a description of the issue.

Where reasonably useful for investigating the issue, we may ask for photographs of the product, packaging or shipping damage.

A request for photographs is intended to help us investigate and resolve the issue and will not be used to unlawfully remove a mandatory consumer remedy.

Depending on the circumstances and applicable law, remedies may include:

• Repair
• Replacement
• Price reduction
• Refund
• Another remedy required by applicable consumer law

Defective or non-conforming product claims are not limited solely to the 30-day commercial change-of-mind period.

United Kingdom customers retain all mandatory rights available under the Consumer Rights Act 2015 and other applicable UK consumer legislation.

Products purchased during a genuine sale or promotion may be returned under this policy where they otherwise satisfy the applicable return conditions.

A reduced or promotional price does not remove statutory rights concerning faulty, incorrect, unsafe or misdescribed goods.

If you would prefer a different size, colour or product, contact us to discuss the options currently available.

An exchange is subject to product availability and is not guaranteed.

Where an exchange is unavailable, you may return an eligible product in accordance with this policy and place a new order.

Nothing in this section replaces any repair, replacement, refund, price reduction or other remedy that applicable law requires Modeflora to provide.

If you want to cancel an order before it has been dispatched, contact info@modeflora.com as soon as possible and include your order number.

If dispatch can still reasonably be stopped, we will cancel the order and refund the applicable payment to the original payment method.

If the parcel has already been dispatched, you may instead use the commercial return procedure or any statutory cancellation rights that apply to your purchase.

A parcel is not automatically treated as non-refundable solely because it was refused, unclaimed or returned as undeliverable.

If a parcel is returned because an address was incorrect or incomplete, delivery was refused or the parcel was not collected, we will review the circumstances.

The appropriate outcome may include a refund, reshipment or a lawful cost treatment depending on the circumstances and applicable law.

Any deduction will only be made where permitted by applicable law and where the relevant cost is properly attributable to the circumstances.

You should keep evidence that a return parcel was sent until your return and refund have been completed.

For this reason, we strongly recommend using a shipping service that provides tracking or another reliable form of proof of dispatch.

Where UK statutory cancellation rules apply, valid evidence that the goods have been sent back may also affect the timing of reimbursement.

For customers in the United States, the 30-day commercial return policy described above applies in addition to any non-waivable rights or remedies available under applicable federal or state law.

Nothing in this policy is intended to exclude a mandatory right relating to defective, unsafe, incorrect or misdescribed goods where such a right applies.