Return and Refund Policy

1. Key return information

• Commercial return period: 30 days from delivery
• Refund processing: within 14 days as described below
• Restocking fee: none
• Change-of-mind return shipping: paid by the customer
• Return centre: Jinhua City, Zhejiang, China

2. 30-day commercial return policy

You may return an eligible item under our voluntary commercial return policy within 30 calendar days after receiving your order.

For a normal change-of-mind return under this commercial policy, the item should:

• not have been worn beyond what is reasonably necessary to try it on;
• not have been washed, altered or intentionally damaged;
• be returned with its original tags where reasonably possible; and
• include any accessories or components originally supplied with it.

Original packaging should be used where reasonably possible, but the absence of original packaging alone does not remove any mandatory statutory rights that may apply to your purchase.

3. How to make a return

If you want to return an item, you may contact us at info@modeflora.com and include your order number so that we can help identify the return.

Contacting us can help us process your return efficiently, but the physical return address is provided below and is not withheld until customer-service approval.

We recommend using a trackable shipping service and keeping your shipping receipt or other proof of return until your refund has been completed.

4. Return address

Returns must be sent to the designated Modeflora return centre:

5. Return shipping costs

For a voluntary change-of-mind return, the direct cost of returning the product is normally the customer's responsibility, unless applicable law requires otherwise.

Because the designated return centre is located in China, return shipping costs can vary depending on your country, carrier, parcel size, weight and chosen shipping service.

We recommend checking the expected return shipping cost with your chosen carrier before sending the parcel.

If an item is faulty, damaged, incorrect or otherwise does not conform to the contract, we will not require you to bear return costs where applicable law requires those costs to be borne by the seller.

6. Refunds

Once a returned item has been received, we may inspect it to confirm the condition of the product and determine the applicable refund.

Eligible refunds are processed within 14 days in accordance with this policy and any applicable statutory requirements.

Refunds are normally made to the original payment method used for the purchase unless another method is validly agreed or required by applicable law.

After Modeflora has issued the refund, your bank, card issuer or payment provider may require additional time before the refund appears in your account. This external processing time is outside our direct control.

Modeflora does not charge a restocking fee for eligible returns.

7. United Kingdom statutory cancellation rights

If you are a consumer in the United Kingdom and your purchase qualifies for statutory distance-selling cancellation rights, you generally have the right to cancel your purchase without giving a reason within 14 days after receiving the goods.

To exercise this right, you must inform us of your decision to cancel within the applicable cancellation period by making a clear statement.

You can notify us by email at info@modeflora.com.

More information is available on our Right of Withdrawal page.

After notifying us that you are cancelling, you generally have a further 14 days to send the goods back.

For goods returned following a qualifying statutory cancellation, we may withhold reimbursement until we have received the goods back or you provide evidence that you have sent them back, whichever occurs first, where permitted by law.

Where required by UK law, the refund will include the amount paid for the least expensive standard delivery option offered for the original purchase. Any additional amount paid for an enhanced or express delivery option does not have to be refunded beyond the cost of the standard delivery option where the law permits this.

You may inspect or try an item in the same way you reasonably could in a physical shop. Where permitted by law, we may make an appropriate deduction if the value of the goods has been reduced because they were handled beyond what was reasonably necessary to establish their nature, characteristics and functioning.

8. Exceptions to statutory cancellation

Certain products may be excluded from a statutory change-of-mind cancellation right where an applicable legal exception genuinely applies.

Examples can include:

• goods made to your specifications or clearly personalised;
• goods that deteriorate or expire rapidly; and
• sealed goods that are not suitable for return for health-protection or hygiene reasons where the seal has been broken after delivery and the applicable legal conditions are satisfied.

We do not automatically exclude an item merely because it was discounted, sold during a promotion, is swimwear, underwear, footwear or an accessory. Any statutory exception must actually apply to the specific product and circumstances.

9. Faulty, damaged, incorrect or misdescribed products

The 30-day commercial return period does not replace your legal rights where a product is faulty, damaged, incorrect, unsafe or not as described.

If you receive a product with a problem, please contact info@modeflora.com and provide your order number and a description of the issue.

Where reasonably helpful for investigating the problem, we may ask you to provide photographs of the product, packaging or shipping damage. Providing photographs is intended to help us resolve the issue and is not used to unlawfully remove a mandatory consumer remedy.

Depending on the circumstances and applicable law, the appropriate remedy may include:

• a refund;
• a replacement;
• a repair;
• a price reduction; or
• another remedy required by applicable consumer law.

We do not limit defective or non-conforming product claims to the 30-day commercial change-of-mind return period.

United Kingdom customers retain all mandatory rights available under the Consumer Rights Act 2015 and other applicable consumer legislation.

10. Sale and discounted products

Products purchased during a sale or promotion may be returned under this policy where they otherwise satisfy the applicable return conditions.

A discounted price does not remove statutory rights relating to faulty, incorrect or misdescribed goods.

11. Exchanges

If you would prefer a different size, colour or product, please contact us to discuss the available options.

An exchange is subject to product availability and is not guaranteed. Where an exchange is not available, you may return an eligible item and place a new order.

Nothing in this section replaces any refund, repair, replacement or other remedy that applicable law requires us to provide.

12. Order cancellation before dispatch

If you want to cancel an order before it is dispatched, contact us as soon as possible at info@modeflora.com and include your order number.

If dispatch can still reasonably be stopped, we will cancel the order and refund the applicable payment.

If the parcel has already been dispatched, you may use the return or statutory cancellation process that applies to your order.

13. Refused, unclaimed or undeliverable parcels

A parcel is not automatically treated as non-refundable solely because it was refused, unclaimed or returned as undeliverable.

If a parcel is returned to us because of an incorrect or incomplete address, refusal of delivery or failure to collect it, we will review the circumstances and apply the appropriate refund, reshipment or lawful cost treatment.

Any deduction from a refund will only be made where permitted by applicable law and where the relevant cost is properly attributable to the circumstances.

14. Lost return parcels

Until a return reaches the designated return centre, you should retain evidence showing that the parcel was sent.

For this reason, we strongly recommend using a trackable shipping method.

Where statutory cancellation rules apply, valid proof that the goods were sent back may also be relevant to the timing of your reimbursement.

15. United States customers

For customers in the United States, the 30-day commercial return policy described above applies in addition to any non-waivable rights or remedies provided under applicable federal or state law.

Nothing in this policy is intended to exclude a mandatory right relating to defective, unsafe, incorrect or misdescribed goods where such a right applies.

16. Contact

For return, refund or product-related questions, contact:

17. Legal operator

Modeflora is operated by: