Frequently Asked Questions

When will my order arrive?

In order to offer you great prices in the long term, Modeflora ships products directly from the manufacturer or supplier to your home. Therefore, delivery may take a little longer than usual. Processing your order usually takes 1 to 3 business days. The average delivery time within the United States is 6 to 12 business days.

The delivery time has been exceeded - where is my order?

In most cases, your order will arrive within the stated timeframe. However, in exceptional cases, delays may occur. If your shipment has not arrived after 3 days of the delivery deadline, please contact us by email at: info@modeflora.com

What are the shipping costs?

Shipping is always free at Modeflora.com.

How can I pay for my order?

Modeflora offers you secure and convenient payment options. We work with these popular providers:

  • Apple Pay
  • Google Pay
  • Maestro
  • Mastercard
  • Visa

Some products are missing from my order – why?

In some cases, it is necessary to split an order into multiple packages due to weight limits or different suppliers. If you have ordered multiple items, they may arrive separately.

Don't worry - the rest of your order is on its way and will usually arrive within 1 to 3 business days.

What to do if a damaged package arrives?

Unfortunately, in exceptional cases, the package may be damaged during transport. Of course, you are not responsible for this. In such a case, please contact us immediately at info@modeflora.com . Important: Attach photos of the damaged goods.

Please do not return the goods without prior consultation and sending photos so that we can handle your complaint properly. Our customer service team will take care of everything quickly and offer the best solution.

Did you order the wrong product, the size doesn't fit or do you want to return the goods?

Please contact our customer service first ( info@modeflora.com ). Together we will find the best possible solution. If no other option can be found, you will only bear the return shipping costs.

Do you have any further questions?

✉️ - info@modeflora.com
📱 - +420 736 352 753